Frequently Asked Questions

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No. We connect a guest to an owner and then the owner terms and conditions will govern the actual rental. We are a service like the big names you know but our fees are a lot less. 

No. Not even close. Contact us and we can most likely find you something. Condos fill up fast and if there is no availability for the current season we remove that specific listing. 

We do not offer any rentals but we partner with owners who rent accomodations. We have had conversations with all our owners and we have seen their offerings. We make sure that their rental homes match their listing language and photos. Our owners are mostly locals who love this area - we aim to connect a guest to a property we know will match their needs. 

We are working on this. If you think our business would do well in your town we want to talk to you!

It will depend on the listing. We can book direct through our site or you can call us and we can do it that way. We may be able to offer better rates if you call as we do not have to utilize a 3rd party booking platform.

Stay In The Mountains does not own rental properties. Rather, we connect you to owners. Owners can set their own terms. If you are interested in a property on our site and the cancellation policy is not clear please reach out at teams@stayinthemountains.com and we will get you an answer. Our owners are reasonablke and want to work with you - please do not hesitate to share your preferred policy and we are happy to see if Owners can accommodate. 

For minor damage we will assess a fee for repairs. If the item is beyond repair, or lost or stolen  the owner can charge you replacement value price to replace the item. Please read your contract carefully.

Stay In The Mountains does not own rental properties. Each owner will ask you to sign a Rental Agreement and the damages will be in that Agreement. 

Please contact the owner directly as they will be able to work this out the best. If you cannot reach the owner please contact us and we will do our best to assist. We do ask owners to provide emergency numbers for property managers if they will not be able to be reached during your rental. 

Stay In The Mountains offers a wide range of concierge and delivery services. Please view our Delivery and Concierge page for our standard offerings. For anything custom, with enough notice, we can probably help you out. This is a small valley and some requests are just not possible but if the resources are available we will take care of it. 

Services can be booked directly through our website or by emailing/calling us. Because services are tailored to you we will reach out by email to confirm within 24 hours and then closer to your date to work out last minute details. And you can call us anythime with questions - we love to chat. 

Stay In The Mountains offers flexible cancellation policies for many of our services. We do not charge a penalty for cancelling, even day of. However, if we have incurred costs for your anticipated service, that will be passed on to you. Flight delays should not impact your services as they are designed with delays in mind. But, if things change that will impact our delivery times/dates just keep us in the loop - we will do everything we can to accomodate last minute changes.

We have partnered with a local company to provide all of our equipment. Since this is a bit outside our expertise, we decided to form an exclusive partnership with a company that knows rental equipment. Since we have an exclusive partnership we are able to negotiate terms and get our guests what they need even if it may not be available online. 

We will fix it ASAP. Your equipment will come with a cell number that we answer - if there is a problem call us as soon as you realize  any issues. We will make it right. 

It depends. We will work with your rentals owner  or property manager to access your unit before you arrive. If we cannot, we will work with you to deliver shortly after you arrive. We will not leave items outside. However, we can pick up items when you leave outside - we will leave instructions on how to package.

Some of it.  We prefer not set up your baby gear because our lawyers told us not to - we will deliver with the manufacturer instructions. However, if you are arriving late, we can take care of it for you with a little extra paperwork. We will set up your home office if we know the location where you want it. We can set up video game systems. We will be in touch before you arrive and it will be as discussed when you arrive (assuming no changes in plans).

We get it. Just tell us. We will work it out with you. If we pick something up that is unusable and we have not chatted with you about it, you will be charged the replacement fee (including any rush procurement fees) plus a 15% admin fee.